Refund Policy

1. General Policy

Due to the nature of digital promotional services, most campaign purchases are non-refundable once service delivery has commenced. This policy outlines the circumstances under which refunds may be considered.

2. Marketplace Pitch Refunds (Bangs Wallet)

Pitches made through the curator marketplace are refunded automatically, and work differently from the manual request process described below:

• If a Service Provider does not respond to your pitch within 72 hours, it automatically expires and the full amount is refunded to your Bangs wallet. This happens automatically. You do not need to submit a refund request.
• If a Service Provider responds within 72 hours, whether by accepting your pitch or declining it with written feedback, the review fee is considered earned and is non-refundable. You are paying for a completed review, not a guaranteed placement.
• Refunded Bangs are credited back to your Bangs wallet, not your original payment method, and remain available to spend on future pitches.
• Cash refunds of your Bangs wallet balance to your original payment method are not offered as standard, and are only granted at NewBanger's discretion in exceptional circumstances. Contact support@newbanger.com to request one.

See our Terms & Conditions for the full marketplace pitching terms.

3. Eligible Refund Scenarios

For campaign purchases outside the marketplace pitch flow above, refunds may be issued under the following circumstances:

• Payment was processed in error (e.g. incorrect amount charged).
• A duplicate transaction occurred.
• The campaign has not yet started or been assigned to a service provider.
• A Service Provider fails to initiate the agreed campaign within the specified timeframe.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Dissatisfaction with streaming numbers or engagement levels.
• Viral expectations not met, NewBanger does not guarantee virality.
• Algorithm performance on third-party platforms (Spotify, Apple Music, etc.).
• Promotional services that have been fully delivered.
• Marketplace review fees for a pitch a Service Provider responded to within 72 hours, whether accepted or declined (see §2).

NewBanger does not guarantee specific performance metrics. Campaign outcomes are influenced by multiple external variables including content quality, audience behaviour and market conditions.

5. Partial Refunds

If a campaign is partially delivered, NewBanger may issue a partial refund proportional to the undelivered portion of the services. Partial refund amounts are determined at NewBanger's sole discretion based on a review of the campaign activity and delivery status.

6. Chargebacks

Unauthorised chargebacks (payment disputes filed without contacting NewBanger first) may result in:

• Immediate suspension of your account.
• Permanent restriction from future use of the Platform.
• Legal recovery actions for the disputed amount plus associated costs.

We strongly encourage you to contact our support team before initiating a payment dispute with your bank or payment provider.

7. Refund Processing Time

Approved refunds are processed within 7-14 business days, depending on the payment provider. The refund will be issued to the original payment method. Please allow additional time for the funds to appear in your account depending on your bank.

8. How to Request a Refund

To submit a refund request, please include the following information:

• Your full name and registered email address.
• Order ID or transaction reference.
• Campaign details (platform, package, date of purchase).
• Reason for the refund request.